Last Updated: August 7, 2026

Spool's Cool is a family-run 3D printing studio based in Kingsville, Ontario. The Privacy Policy explains what information we collect through our website and how we use it.

What We Collect

When you contact us through our website, we may collect:

• your name
• your email address
• the type of inquiry you submit
• the message or project details you provide
• any photos, files, logos, screenshots, or other reference images you choose to upload
• any timing, pick up, shipping, or location details you choose to share

We only collect the information needed to respond to your inquiry, disscuss a possible order or project, and provide customer service.

How We Use Your Information

We may use the information you provide to:

• respond to your message
• discuss custom orders, artist inquiries, business inquiries, or general questions
• review uploaded photos or reference files
• prepare quotes or project details
• arrange pickup, shipping, or follow-up communication
• keep basic business records related to inquiries, orders, and customer service.

WE DO NOT SELL YOUR PERSONAL INFORMATION.

Uploaded Images and Files

If you upload a photo, logo, artwork, sketch, screenshot, or reference image, we will use it to understand your inquiry or project request.

Please only upload images or files that you have the right to share with us.

Third-Party Services

Our website, forms, email, payments, social media, and business tools may be supported by third-party services such as our website provider, email provider, Square, Zoho, Facebook, and Instagram.

These services may process information according to their own privacy policies and terms.

Social Media

If you contact us through Facebook or Instagram, those platforms may collect and process your information according to their own privacy policies. We do not control how these platforms handle your information.

How Long We Keep Information

We keep inquiry and order-related information only as long as reasonably needed for customer service, business records, project history, tax/bookkeeping purposes, or follow-up related to your request.

Protecting Your Information

We take reasonable steps to protect the information you share with us. Please do not send sensitive personal information through the contact form.

Questions or Requests

If you have any questions about this Privacy Policy or want to ask about information you previously submitted, please contact us through the contact form on our website.

Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.